As a user of this website you acknowledge that you are bound to our terms and conditions below.

Definitions
Listed below the following terms that will be found in these terms of carriage:
Consignment – A parcel or a group of parcels sent to a single address.
Consignee/Receiver/Recipient – The person who is receiving the consignment.
Shipping Labels– The documentation placed on the parcel.
Third Party - The order placed through Send It Easy utilising the account that Send It Easy has with the carrier.
Working Day - Monday to Friday from 8.30am to 5.30pm, excluding public and bank holidays.

Obligation to our customers

Send It Easy will arrange collection and delivery of the consignment/s via a third party service with a major reputable carrier.
Send It Easy do not come into direct contact with the consignment/s but arrange the shipment through one of the carriers that we hold an account with.
The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large.
In addition Send It Easy has the right to refuse any order/user from our system.
All queries/claims must be directed through Send It Easy who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, Send It Easy may not be able to assist you with your query at a later date.
If your collection fails you must contact Send It Easy and request an alternative collection time which will be booked as soon as possible or at another convenient time.
Send It Easy can only delivery to a full street address.
We cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.
Payment is taken by our automated system at the end of your order.
Tracking is available through our Web site online. Hard copy Proof of Delivery will be charged at £3.00 per item.

Prohibited Items & Items with limited liability

Please check our Prohibited Items list. If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void.
Please note Send It Easy booking systems are automated by computer software, therefore Send It Easy staff are unable to monitor what is being shipped, so it is the customer’s responsibility to either read the terms and conditions or enquire directly via email to see if your parcel is acceptable.

Collection & Delivery

Via our booking system our website takes all booking data as per the customer’s instructions. It is the customer’s responsibility to inform Send It Easy via email of a failed collection – contact us. We will then endeavour to rearrange another collection which is convenient to the customer.
Send It Easy can only delivery to a full street address.
We cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.
Our two man delivery service will collect and deliver on a "within reason" basis. No goods over 50kgs can be carried up or down staircases and a ground floor to ground floor delivery policy applies.
Collections & Deliveries are made on Working days only. Saturday deliveries are optional at an extra cost, this option is available during booking.
Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect, minimum non collection charge will be £10.00 + VAT.
Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.
Transit times must be checked for the service ordered. On some services there will be a surcharge if a re delivery is necessary.
Please note that all guaranteed services start once the consignment is collected. If the collection fails it is the customer’s responsibility to inform Send It Easy, we will then re book for the next convenient time the customer is available for collection. No refund / discount will be given for failed collections.
In the event the recipient is not at the delivery address when the driver delivers, they will either leave with a neighbour or return the parcel to the depot. Some of the carriers we use may leave a calling card advising of the action that has been taken, but this is not guaranteed.
Third Party Collections / Three Way Collections / Freight Forward Collections, this is where the customer is arranging a collection from a remote address.  It is the customer’s responsibility to ensure there is somebody at the relevant collection address to hand the goods to the driver.  The customer may incur a surcharge of up to 100% of the original shipping charge if the carrier has attempted collection at the third party address and the customer is not there.  Track & Trace will not work until the package has been collected therefore it is the customers responsibility to keep informed by the person at the collection address when the parcel has been collected.  Should DHL or DPD collect your goods, tracking information will be left at point of collection not point of booking

Customs Clearance

You are pre paying for the postage charges of your consignment/s only. Send It Easy has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. Send It Easy reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.

All goods going to non European Union Countries must be accompanied by an invoice, stating type and cost of goods.  For the benefit of doubt please produce a minimum of 6 copies.

Surcharges

By entering the weight and dimensions of your consignment/s you are pre paying for the postage. If the consignment/s is heavier or larger, the additional weight will be charged to the card or Paypal account that the order was placed on together with an administration charge of £5 + VAT. Additional charges will be confirmed in writing via e mail.   All carrier companies will check weigh the goods and all charges are passed on.
Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.
Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary.
Some areas will be subject to a remote area surcharge. The automated system books and charges for the collection and delivery. If the consignment/s has to be returned then the return charge is chargeable. All non delivered and collected goods will be returned to Easy Post UK as the account holder.
You are pre paying for the postage charges. Any Customs charges will be passed on in addition should they arise.
We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Delay / Damage / Loss

Any item that is listed in our prohibited items listing, will be exempt from any claim against delay, damage and loss.
Please check our Prohibited items list.
Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.
Your consignment/s must be packed to a professional and robust standard. Any claim resulting from a parcel that is not packaged to a professional and robust standard may be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please click here to see our recommended guidelines.
In the event of damage all goods to include packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved, repaired or if the packaging is not kept the claim will be rejected.
Any item travelling through our services must be able to withstand a short drop; fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditionsA claims form will then be e mailed for completion with a completion date, this must be completed and returned with all relevant paperwork via registered post the address on the paperwork.  Claims via e mail will not be accepted.

Liability & Claims

Each service comes with a limited amount of Transit cover. If you require cover on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.
Transit cover applies to per consignment only and not per parcel within a multiparcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims along with any other requested documentation on the claim form.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.
If the item is not correctly labelled, the claim will be rejected.
Please check our Prohibited items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our liability cover. All damages must be notified to us via e mail - contact us within 24hours of receipt.  A claims form will be emailed back requesting all relevant information and paperwork.  This must be completed and returned via registered post to the address on the form by the required date.  If the claim form is not back by the dated stated on the form then all claims will be void. Most claims are resolved within a 12 week period.

Liability Continued

The person placing the order is responsible for the information entered. Send It Easy will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
You are prepaying for the postage charges and Send It Easy applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with Send It Easy.
Loss or damage under the following conditions will not be covered:
Act of God
Consequences of war
insufficient packaging / Incorrect labeling
Prohibited contents
Send It Easy will deal with the person who placed the order only.
Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Privacy Policy

This privacy policy sets out how Send It Easy uses and protects any information that you give Send It Easy.com when you use this website.
Send It Easy is committed to ensuring that your privacy is protected. You can be assured that should we ask you to provide certain information by which you can be identified when using this website,  it will only be used in accordance with this privacy statement.
Send It Easy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 July 2008

We do not collect financial information (credit/debit card numbers)

We may collect the following information:

• name
• contact information including email address and telephone numbers
• demographic information such as postcode

What we do with the information we gather
To understand your needs and provide you with a better service, and in particular for the following reasons:

• To enable a faster personalised service through our booking screens
• To provide customer support for orders placed
• To improve our products and services.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so
You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please e-mail us using our contact info here
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact the Company Secretary in writing.

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected.

Registered Company

Easy OnLine Ltd
Registration No: 6448731 England & Wales.
VAT No 928 8448 67

Office Address (Trading Address)

Send It Easy
Low Road
Morley
Norfolk
NR18 9BU